We want you to be completely happy with your purchase. If you change your mind or something isn’t right, you can return eligible items within 30 days and returns are free.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving a reason. In addition, Kitchen4 extends this to a 30-day return window from the date of delivery for unwanted items.

Condition of returned items

To be eligible for a return, items must be unused, in their original condition and, where possible, in their original packaging. Please take reasonable care of the goods while they are in your possession.

How to return an item

  1. Email help@kitchen4.co.uk with your order number and the item(s) you wish to return.
  2. We will provide return instructions and a free returns label or collection where applicable.
  3. Once we receive and inspect the item, we will confirm your refund.

Refunds

Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods. Refunds include the price paid for the item.

Faulty or damaged goods

Under the Consumer Rights Act 2015, if an item is faulty, not as described, or develops a fault, you are entitled to a repair, replacement or refund. Please contact us as soon as possible and we will resolve the issue at no cost to you, including return postage for faulty items.

Non-returnable items

For hygiene and safety reasons, certain items may be non-returnable once used or unsealed. This does not affect your statutory rights in respect of faulty goods.

Business details

Trading name: Kitchen4
Registered company: ADFUR LIMITED (Company No. 16951205), registered in England & Wales
Registered address: 253 Alcester Road South, Birmingham, West Midlands, B14 6DT, United Kingdom
Email: help@kitchen4.co.uk
Phone: +44 121 409 1141
Customer service hours: Monday to Friday, 9:00am – 5:00pm (UK time)